Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact us (F1-Retail GmbH, Palmstr. 36, 50672 Cologne, Germany, service@musearta.com, telephone: 49 221 270598-0, fax: 49 221 270598-10) by means of a clear declaration ( e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return the goods to us or to F1-Logistics GmbH ( Alfred-Nobel-Straße 7-9, 50226 Frechen, Germany) immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract ) to be returned or handed over. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
|
Sample cancellation form (If you want to cancel the contract, please fill out this form and send it back.) – To F1-Retail GmbH, Palmstr. 36, 50672 Cologne, Germany, service@musearta.com, Fax: 49 221 270598-10 – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only for paper notification) - Date |
Different return shipping regulations for Germany
We bear the direct costs of returning the goods if the return is made within Germany.
Return labels
Without prejudice to your legal rights, we provide you with free return labels for your return within Germany. We will send you a link for a return label. You can hand in the return in a parcel shop of the respective provider in Germany.