Shipping and returns
Our main warehouse is located in Germany and will ship your order within one business day.
Your package will be delivered with our partner DHL. Once your order has been shipped, you will receive a tracking code that you can use to track your package.
You can find the estimated shipping times per country and the shipping costs in the following table:
|
|
Delivery time (working days) |
Shipping |
Free shipping from |
|
Germany |
1-3 |
€4.95 |
€39.00 |
|
Austria |
3-5 |
€6.95 |
€49.00 |
|
European Community |
3-5 |
€6.95 |
€49.00 |
|
Switzerland |
3-5 |
CHF 9.45 |
CHF 75.00 |
|
Rest of Europe (Türkiye, Norway) |
4-12 |
€6.95 |
€49.00 |
|
United Kingdom |
7-12 |
£8.45 |
£75.00 |
|
USA |
7-12 |
$25.00 |
$175.00 |
|
Canada |
7-12 |
$35.00 CAD |
$240.00 CAD |
|
All other countries |
7-12 |
upon request |
n/a |
Please note that delivery times are only approximate because it is out of our control how quickly the parcel service delivers and how long your country's customs takes to clear the goods.
If your country is not listed, you can simply contact us here .
Do I have to pay customs duties?
MuseARTa covers all customs duties for the UK, Norway and Switzerland. Orders shipped to other countries must be declared upon arrival. The customer must pay these customs fees. MuseARTa is not responsible for this.
What can I do if the package hasn't arrived?
If the packages were not delivered to the correct address or were returned by the same shipping company because the correct address was not found, you can notify us here.
Please remember that you must provide us with your order number (you will receive it in the purchase confirmation) so that we can correctly track your package.
If the packages are lost, you can contact us here.
Don't hesitate to contact us if you would like an answer to any of your questions.
How do returns work?
If your socks have any defect or you are not satisfied with the item, returns are free within the first 14 days of receiving your purchase. This regulation only applies to Germany and Austria.
This does not apply to socks that have already been worn.
Unfortunately, we cannot cover the shipping costs for returns from abroad.
As soon as we have received your return, we will of course refund your money via the payment method you chose.
If you would like to return an item from abroad, please send it to the following address:
MuseARTa GmbH
An der Zikkurat 4
53894 Mechernich
Germany
As soon as the goods are recorded in our warehouse, you will receive your credit via the payment method used for the purchase