Shipping and Returns NEW
Our main warehouse is located in Germany and will ship your order within one business day.
Your package will be delivered by our partner DHL. Once your order has been shipped, you will receive a tracking code that you can use to track your package.
The estimated shipping times per country and shipping costs can be found in the following table:
|
|
Delivery time (working days) |
Shipping costs |
Free shipping from |
|
Germany |
1-3 |
€4.95 |
€39.00 |
|
Austria |
3-5 |
€6.95 |
€49.00 |
|
European Community |
3-5 |
€6.95 |
€49.00 |
|
Switzerland |
3-5 |
CHF 9.90 |
CHF 75.00 |
|
Rest of Europe (Türkiye, Norway) |
4-12 |
€6.95 |
€49.00 |
|
United Kingdom |
7-12 |
£8.95 |
£75.00 |
|
USA - Minimum $50.00 order value |
7-12 |
$15.00 |
$100.00 |
|
Canada - Minimum $135.00 CAD order value |
7-12 |
$35.00 CAD |
$240.00 CAD |
|
All other countries |
7-12 |
upon request |
n/a
|
Please note that delivery times are only approximate, as we have no control over how quickly the parcel service delivers and how long your country's customs authorities need to process the goods.
If your country is not listed, you can simply contact us here .
Do I have to pay customs duties?
MuseARTa covers all customs fees for the United Kingdom, Norway, and Switzerland. Orders shipped to other countries must be declared upon arrival. The customer is responsible for paying these customs fees. MuseARTa is not responsible for them.
What can I do if the package hasn't arrived?
If the packages were not delivered to the correct address or were returned by the same shipping company because the correct address could not be found, you can notify us here.
Please remember to provide us with your order number (you will receive it in your purchase confirmation) so we can track your package correctly.
In cases where the packages have been lost, you can contact us here.
Do not hesitate to contact us if you would like an answer to any of your questions.
How do returns work?
If your socks have any defects or you are not satisfied with the item, returns are free of charge within the first 14 days of receiving your purchase. This policy only applies to Germany and Austria.
This does not apply to socks that have already been worn.
Unfortunately, we cannot cover the shipping costs for returns from abroad.
As soon as we receive your return, we will of course refund your money using the payment method you chose.
If you would like to return an item from abroad, please send it to the following address:
MuseARTa GmbH
Josef-Ruhr-Str. 30
Old cloth factory
53879 Euskirchen
Germany
As soon as the goods are booked into our warehouse, you will receive your credit via the payment method used for the purchase